We highly recommend using Pos Laju and GD Express Sdn. Bhd (GDex) in Malaysia.

Peninsular Malaysia Purchase below RM100 RM8
Purchase of RM100 and above FREE
East Malaysia Purchase below RM100 RM20
Purchase of RM100 and above FREE

International Orders

Please email us at info@lunavie.com for the actual rates of shipping.

Estimated Delivery Time Frame

Area Days
Town – Town (within Peninsular Malaysia) 2 – 3 working days
Town – Town (within East Malaysia) 3 -4 working days
Outskirt Areas 7 working days

*Important note: Delivery time may vary and may be affected by various conditions, such as weather conditions. The table above is only for references and estimation purposes only.

Undelivered Package

There are few reasons that our carriers deem a package undeliverable.

No Service Areas
If the postal code shows non service area, then the shipment(s) will not be delivering. Nationwide Express courier service and GD Express Sdn Bhd (GDex) will only provide service based on postal codes. Please contact your local Nationwide Express courier service and GD Express Sdn Bhd (GDex) to determine the expected delivery area.

Incorrect Address
If the address is incorrect or outdated, the shipment(s) will return to us.
Do remember, Nationwide Express and GD Express (GDex) does not deliver to Post Office Boxes (P.O. Box).

Restriction Areas
If the parcel(s) is being made to a restriction area such as military base or prison, there may be delivery restrictions associated with the items or package, the package(s) will return to us if delivery fails.

Recipient refuses to accept
The parcel(s) will return to us, if recipient refuses to accept parcels. Do remember to notify recipient (if it is a gift/surprise/etc) after you have made the order.

Courier Mistakes
In seldom cases, if the address label became illegible during shipping and handling process, the parcel(s) will be returned to us.

Damage and Missing Item(s)

If upon receiving your order, there are any damage(s) to the parcel(s) or missing item(s) from your order. Do make a report by contact 603 90572661 or send email to caelycare@caelygirl.com.my. But please keep all items, boxes, and packing material shipped exactly as you received it for inspection. Our customer support will advise you the next step.

If you have missing items spanning multiple boxes, please check the tracking status to confirm that all packages have been delivered with tracking number before you proceed filing a report with us.