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FAQs Archive • Lunavie Malaysia

Q: Can I cancel an existing order that have been made?

Yes, only if the order is still on processing status. Just go to " My Account " -> click on " Orders " tab -> Click " Cancel Order " Orders that are in shipping or completed can not be canceled.

Q: I forgot my Password for my account. What should I do to retrieve it?

Click on “ Lost Password ? ” and fill your email that used to register the account in the box. Click Reset Password. A link will be sent to your email. Once you have received the email, click on the link and you will be able to choose a new password for your account.

Q: How to change my account personal information and shipping address?

Log-in your account → Click on “ Addresses ” tab or " Account details " tab → Edit your account information and Shipping address here.

Q: How to purchase my order on the site?

To order your purchase : Click “ Add to cart ” button on the products you wish to purchase. Click “ Continue Shopping ” to continue add other products into the cart or click “ Checkout ” to proceed your payment for the products. You can either choose to checkout as a guest or register an account on the Checkout page. You'll need to confirm your shipping address and billing address. Based on your shipping address, a shipping fee will be calculated and displayed on the total. Next you'll need to choose your payment method. Click “ Place Order ” to complete the order.

I still have doubts!

How long does the delivery usually takes?

Can I cancel an existing order that have been made?

I forgot my Password for my account. What should I do to retrieve it?

How to change my account personal information and shipping address?

What are the available payment methods?

How to purchase my order on the site?